To return the product purchased on the website www.carpiworld.com we ask you to familiarize yourself with the procedure listed below. The return of goods purchased in the store is made in a different order, according to the Legislation of the Russian Federation.

The buyer has the right to refuse the goods at any time before its transfer / during the transfer by courier / after the transfer — within 7 calendar days. The return of goods of proper quality is possible if it was not in use, as well as if its presentation, seals, factory labels, packaging, consumer properties, as well as a document confirming the fact of purchase are preserved. We ask you to make the fitting carefully. If the product did not suit you or you changed your mind about making a purchase, do not tear off price tags, labels and chips. The item must be returned together with all original packaging. Important: in case of detection of defects during the return, there is a dispute about the causes of the defects or the fact of the use of the goods and the preservation of its original presentation, an independent examination will be conducted. In addition, the buyer does not have the right to refuse a product of proper quality, which has individually defined properties.

The return of the goods is made by submitting a correctly completed application, attaching the necessary documents, to the Seller by phone + 7 495 748 75 32 (whatsapp/telegram +7 926 757 73 81 ), and then through the direction to the e-mail address or directly to the e-mail address: carpi@internet.ru .

To return the goods, it is necessary to fill out a return application in the form provided by the Seller at the request of the Buyer, in electronic form or can be attached to the returned Goods and signed by the Buyer himself.

The buyer must return the product with all components and accessories (if available) or other components of the purchased product, which is defined in the product documentation. If a gift was attached to the product, it must be returned together with the product.

The return of Goods of inadequate quality is possible within the time and in accordance with the procedure established by the legislation of the Russian Federation. At the same time, the refund of the amount paid by the Buyer is carried out in the same way as the payment for the goods was made, no later than 10 (ten) days from the date of the Buyer's claim (a correctly completed refund application). The date of the Buyer's claim for the refund of the amount paid is the date on which the Seller received the goods back and confirmed the safety of its presentation and consumer properties, and when returning the Goods of inadequate quality
– the date of receipt of the goods by the Seller, subject to confirmation of its inadequate quality.

The seller submits an application for the collection of goods to the representative of the Transport company/Courier service, after which the day and time for meeting with the courier will be agreed with the client. Important: in case of an independent appeal to other transport companies, we do not guarantee the safety of the goods, as well as its delivery. In this case, the Buyer is solely responsible for the quality of fulfillment of obligations by these services and the safety of the goods during transportation.
The return costs are borne by the Buyer, in case of return of the goods of proper quality. In case of return of the goods in improper quality, the return costs are borne by the Seller. The Buyer pays for the shipment or the Seller returns the money to the Buyer minus the costs of transporting the goods of proper quality. The representative of the transport company informs the client about the cost of transportation services before sending / at the time of making a refund.
We draw attention to the list of goods of proper quality, which, according to the Legislation of the Russian Federation, are not subject to return or exchange for similar goods of other sizes, shapes, dimensions, styles, colors or configuration – these are sewing and knitting products (underwear and hosiery), as well as other goods included in the list approved by the Government RF. Improper quality is recognized as a product that has shortcomings and cannot ensure performance
its functional qualities. The difference in design elements, design from those stated in the description on the website, the discrepancy in shades does not relate to the malfunction or non-functionality of the product.